Frequently Asked Questions
Everything you need to know about your favorite tea blends.
How should I store my tea to maintain freshness?
To keep your tea at its best, store it in a cool, dry place away from direct sunlight and strong odors. We recommend using an airtight container or keeping it in its original foil-sealed packaging.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Twinings tea bags biodegradable?
Yes, we are committed to sustainability. Our standard tea bags are made from plant-based materials and are industrially compostable, ensuring minimal environmental impact.
What is your return policy for food products?
Due to the nature of our products, we cannot accept returns on opened food items. However, if your order is damaged or incorrect, please contact our customer service team within 30 days for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to a select number of countries. Please check our shipping page during checkout to see if your location is eligible for delivery and to view applicable customs fees.
How can I find out the caffeine content of a specific tea?
Caffeine levels vary by blend. Generally, black teas have the highest content, followed by green and white teas, while our herbal infusions are naturally caffeine-free. Specific details can be found on each product's description page.